For the report, KLAS interviewed 20 executives, IT leaders and end-users from eight community hospitals that converted to the athenahealth EHR after athenahealth acquired cloud-based EHR provider RazorInsights in 2015.
Respondents from the eight hospitals also cited smaller IT footprint (15 percent), vendor collaboration (15 percent), improved internal reporting (10 percent) and smooth implementation (10 percent) as successes attributed to the transition to athenahealth’s EHR.
The primary challenges respondents indicated with the EHR system comprised pharmacy (50 percent), nursing workflows (30 percent) and overall “newness” of athenahealth to hospitals (20 percent), among other functionality gaps.
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