Mass General Brigham creates AI to identify missed care opportunities

GE HealthCare and Boston-based Mass General Brigham developed an artificial intelligence algorithm to reduce administrative burden.

The AI application, the first in a 10-year innovation-focused partnership first signed in 2017, is a schedule predictions dashboard designed to optimize scheduling and reduce costs. The tool is designed to predict missed care opportunities, such as when a patient misses an appointment, fails to follow up or is late.

The algorithm has been able to correctly predict the missed care opportunity at rates up to 96 percent, according to a Sept. 6 GE HealthCare news release. GEHC’s ROM is currently commercially available, and there are plans for the MCO tool to be available later this year commercially.

"Utilizing operational AI and machine learning can bring providers together and streamline data sets," Keith Dreyer, DO, PhD, chief data science officer at Mass General Brigham, said in the release. "The strategic use of AI offers great potential for the future of healthcare and we're proud to be at the forefront of the movement. This technology has the potential to reduce burnout and allow physicians to spend more time with patients, which may ultimately lead to better outcomes."

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