CIOs, patients at odds over digital access to healthcare

The average hospital utilizes up to six patient applications, but patients only want to use a single platform to engage with their healthcare providers, a new report from Gozio Health found. 

The report, which is based on a November 2023 survey of 695 adults aged 18 and above, all of whom reported receiving medical services within the preceding 12 months, aimed to unveil the digital preferences of patients. The report found that:

  • Fifty percent of patients prefer to interact with their healthcare providers through a mobile platform.

  • Eighty percent of patients engaged with their healthcare provider through a mobile device to some extent in 2023.

  • Eighty-nine percent of patients said they would prefer a single platform to manage their healthcare needs. Fifty percent of those patients said they would want to be able to access this application on their phone.
  • Sixty-five percent of patients said they used a mobile phone for their last digital healthcare experience.

  • Almost all CIOs have said that patients have the ability to digitally access test results, communicate with their healthcare providers or request prescription refills. However, less than two-thirds of patients in the study said they believe they actually have these options available from their healthcare providers.

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