Jones Memorial Hospital experiences computer downtime following cyberattack

A limited number of information services at Wellsville, N.Y.-based Jones Memorial Hospital have been offline for an unspecified number of days following a cyberattack, according to a notice on the hospital's website.

The hospital's IT team is working with IT professionals from the University of Rochester, Dansville, N.Y.-based Noyes Health and Hornell, N.Y.-based St. James Mercy Hospital to restore its systems. It is also teaming up with Meditech, its EMR vendor, to address issues associated with the attack.

"We continue to expect that all our systems will be accessible to users in a matter of days and will make an additional update on Wednesday, Jan. 3," the notice reads. Hospital spokesperson Bruce Partner said JMH won't be making additional comments at this time.

During this time, JMH has reverted to standard downtime procedures, on which it regularly trains and prepares employees. These include manually entering information into patient medical charts while some of its systems are offline.

Until systems are back online, JMH patients are asked to bring their insurance card, complete medications list and any available medical history with them to any visits.

The notice adds that hospital officials do not believe patient financial or medical information has been compromised. JMH is working with law enforcement and the New York State Department of Health to conduct its investigation.

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