Patients say portals have biggest impact on engagement, KLAS finds

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Most patients consider patient portals as the engagement technology that best simplifies their experience and helps them participate in their care, according to a recent KLAS Research report.

Online patient portals allow patients to engage in their care journey in multiple ways, whether viewing their health information, communicating with a provider or paying bills.

For its Patient Engagement 2020 report, KLAS surveyed more than 300 patients about which patient engagement technologies have been most impactful to them. Here are the participants' responses, based on a 100-percent scale:

1. Patient portal: 58 percent
2. Provider communication: 24 percent
3. Appointment reminders: 12 percent
4. Self-scheduling: 12 percent
5. Self-registration/check-in: 6 percent
6. Education: 5 percent
7. Prescription refill requests: 5 percent
8. Online bill pay: 4 percent
9. Telehealth: 4 percent
10. Care team collaboration: 3 percent

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