Online patient portals allow patients to engage in their care journey in multiple ways, whether viewing their health information, communicating with a provider or paying bills.
For its Patient Engagement 2020 report, KLAS surveyed more than 300 patients about which patient engagement technologies have been most impactful to them. Here are the participants’ responses, based on a 100-percent scale:
1. Patient portal: 58 percent
2. Provider communication: 24 percent
3. Appointment reminders: 12 percent
4. Self-scheduling: 12 percent
5. Self-registration/check-in: 6 percent
6. Education: 5 percent
7. Prescription refill requests: 5 percent
8. Online bill pay: 4 percent
9. Telehealth: 4 percent
10. Care team collaboration: 3 percent
More articles on consumerism:
Walmart health clinics will drive ‘consumer revolution,’ former Apple CEO says
Children’s Health CXO on how an Amazon collab is making the patient experience ‘as seamless and compassionate as possible’
Allegheny Health releases patient recovery management app
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
