Jim Yarsinsky, CRCE-1, President, Founder, Expeditive: Dealing with constant claim denials and the pressure of changing insurance requirements can easily discourage revenue cycle employees. No matter how sound your procedures are, they won’t work if employees are too overwhelmed to keep up. Workers may be overwhelmed because of insufficient staffing that results in workloads they can’t handle on their own, or they may not have received proper training regarding new requirements. Communicate regularly with all workers and find out what you can do to make their jobs easier and set them up for success. If employees bring up a concern, make sure they know that their voices are being heard and their input will be considered.
If you would like to share your RCM best practices, please email Carrie Pallardy at cpallardy@beckershealthcare.com to be featured in the “RCM tip of the day” series.
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