During August and September, GoodRx surveyed 1,042 patients about their telehealth experiences. Among the patients who had never used telehealth, here are eight reasons they cited:
- No health issues that have required a telehealth visit: 62 percent
- Preference for face-to-face visits: 36 percent
- Lack of familiarity with telehealth: 25 percent
- Concerns about security and/or privacy: 9 percent
- Uncertainty about cost or too expensive: 9 percent
- Uncertainty or distrust of a virtual provider: 5 percent
- Lack of internet or connected devices: 2 percent
- Language and/or communication difficulties: 2 percent
