30 Statistics on Global Patient Satisfaction

Below are statistics on global patient satisfaction, which reflects satisfaction in six countries in addition to the United States. Survey findings are based on responses from 1,600 survey participants, including 400 U.S. patients and 1,200 non-U.S. patients, with 200 each from Brazil, China, Germany, India, Japan and Russia. The following information is from HawkPartners/ICARE Global Patient Pulse, February 2012.

Healthcare satisfaction, by country
U.S. — 77 percent
India — 76 percent
Germany — 72 percent
Japan — 61 percent
China — 58 percent
Brazil —57 percent
Russia — 50 percent
Global — 66 percent
Developed countries — 72 percent
Developing countries — 60 percent


U.S. satisfaction with healthcare providers, institutions
Physicians — 88 percent
Nurses — 86 percent
Pharmacists — 84 percent
Hospitals — 82 percent
Pharmaceutical companies — 63 percent
Insurers — 57 percent
Government — 54 percent
Average — 75 percent

• After Germans, Americans are the most pessimistic about improvements to their healthcare system. Thirty percent of Americans believe healthcare will weaken within five years and 35 percent believe it will weaken within 10 years, according to the report. Those figures were 54 and 58 percent for Germans, respectively.

Americans' desired improvements to the healthcare system
(Survey respondents were told to rank their top three desires out of the following options.)
Lower costs for medicine/treatment — 71 percent
Lower prices for a visit to the physician or nurse — 60 percent
Better financial coverage or reimbursement for healthcare — 53 percent
Bringing the healthcare system up to date with current trends — 26 percent
More choices when choosing a physician or healthcare provider — 25 percent
Improving the quality of physicians/nurses — 20 percent
Shorter wait time to see a physician — 18 percent
Shorter wait time for procedures — 12 percent

Thirty-seven percent of Americans think the cost to visit a hospital is reasonable — less than the global average, which is 38 percent. Russians were most satisfied with hospital prices, as 55 percent of Russian respondents agreed that costs were reasonable.


More Articles on Healthcare Statistics:

16 Statistics on the State of Healthcare Quality
6 Statistics on Americans' Use of Home Healthcare
How do Physicians Feel About Their EMRs? 18 Statistics


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