Tech helps healthcare workers get the job done, study finds

Healthcare chief human resources officers from hospitals, clinics, insurance companies and other organizations are more successful than their counterparts in other industries in helping employees improve work performance through technology, according to a new study.

For the study, Oxford Economics conducted a survey of 500 CHROs on behalf of ServiceNow. Survey respondents are based in this country, as well as Australia, France, Germany, Italy, Japan, the Netherlands, New Zealand, Singapore, Spain, Sweden, and the United Kingdom. They represent various business-to-business and business-to-consumer sectors, including healthcare.

Here are four study findings.

1. A majority of healthcare CHROs (68 percent) said they're successful or highly successful in using technology to help workers fulfill their roles. That compares to 55 percent for nonhealthcare industries.

2. Healthcare CHROs (72 percent) are more likely than their counterparts in non-healthcare industries (58 percent) to be successful at providing HR experiences that match technology used in workers' personal lives.

3. Eighty percent of healthcare CHROs said improving corporate brand was part of their core responsibilities, compared to 66 percent of other CHROs. Healthcare CHROs also were more likely to report driving corporate performance as one of their core responsibilities.

4. Seventy-eight percent of healthcare CHROs are confident in their HR function to effectively measure employee recognition, compared to 46 percent of financial services CHROs and 58 percent in other industries. The study found healthcare CHROs are also the most confident in their HR function to effectively measure employee performance.

Read more about the study here.


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