Fragmented records and duplicate identities cost healthcare organizations efficiency, revenue and trust. As identities and records multiply across systems and care settings, it becomes harder to truly know patients and members, even as they expect seamless, secure experiences across apps, portals and in-person care.
This interactive e-book walks through the full patient and member journey, from first awareness through enrollment, ongoing care, life changes and offboarding. At each stage, it shows the organization’s view and the consumer’s view side by side, along with how verified, resolved and enriched identities create a single source of truth.
Learnings include:
- Why duplicate and fragmented records put care quality, operations and patient trust at risk
- How early identity resolution at acquisition and enrollment supports faster, more confident decisions
- Ways to verify and authenticate patients and members in real time without unnecessary friction
- How to keep profiles accurate as people move, change names, switch plans or return after time away
- How unified identities help claims attach to the right person and reduce billing errors
Note: This is an interactive e-book. Once you download it, use the navigation on the left side of the page to click through each stage of the journey and see the full content.