Following its 2018 merger, Bon Secours Mercy Health faced a fragmented patient monitoring environment, with inconsistent technologies, networks and clinical workflows across facilities.
Through a 10-year collaboration with Philips, the health system is building a standardized enterprise monitoring platform across its 49 hospitals. This recap explores how clinical and IT leaders are working together to implement the transformation, measure progress and build a foundation for future innovation.
Learnings include:
- How the health system consolidated 28 alarm policies into one and reduced 50 network domains to 10
- How EHR integration, continuous monitoring during patient transfers and mobile alarm delivery are simplifying clinical workflows
- How one unit achieved a 29% reduction in alarms after restoring routine battery and electrode replacement practices
- What the health system learned as it observed a 24% decrease in serious safety telemetry events from 2024 to 2025 across all 49 hospitals
- How shared governance, phased implementation and change management are supporting the enterprise rollout and laying the groundwork for future innovation