Northside Hospital’s clinical staff spend their days moving and lifting and many were quietly paying for it. Across a workforce that is predominantly women and constantly on the move, the benefits team found employees self-diagnosing or delaying treatment for musculoskeletal (MSK) pain, often until it escalated into time off or medical leave.
Terri Wood, senior director of benefits at the Georgia health system with five acute care hospitals and more than 36,000 employees, wanted a fix that met busy clinicians where they were. The answer was a digital MSK care benefit that complemented in-house care rather than replacing it.
Inside the case study:
• How the benefit reached caregivers who were self-diagnosing or skipping care
• A 49 percent reduction in pain and 3.5x ROI in under a year
• Why employees asked to expand it to women’s pelvic health
• The physical and mental health gains that made the ROI case