Healthcare has been the costliest industry for data breaches for 13 consecutive years, at an average of $6.64 million per incident.
The problem is that much of what attackers steal is still used to verify patient identity. Generative AI is making that weakness easier to exploit through synthetic identities, fake documents and cloned voices.
The risk is especially high in remote and high-volume workflows, including portal enrollment, account recovery, records requests and prescription pickup.
This white paper makes the case for treating identity verification as shared infrastructure rather than a series of disconnected checks. By verifying a patient once to a high standard, health systems can carry that trusted identity across scheduling, telehealth, records requests and account recovery.
Learnings include:
- Where knowledge-based verification breaks down and how it contributes to fraud, denied claims and help desk workload
- Why portal registration and account recovery are strong starting points
- Common pitfalls, from single-check tools to fragmented department-level verification
- How to prepare for mobile driver’s licenses and AI agents acting on patients’ behalf