A study of claims data revealed CMS was paying billions of dollars to hospitals for providing care to Medicare recipients who had been hospitalized for the same condition within the previous 30 days. Charged with reducing costs, improving quality and…
Patient Safety and Experience
The evolution of healthcare consumerism — How hospital leaders can bring a consumer-centric patient journey to life Historically, healthcare has lagged other industries like retail and banking in the delivery of a consumer-centric experience. This is changing, however. As patients’…
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In a fee-for-value world, avoiding top patient safety risks is key to successful clinical and financial outcomes. The Centers for Medicare & Medicaid Services (CMS) is currently developing a quality measure to address the many patient safety risks surrounding hypoglycemia.…
Today, researchers estimate that one in three hospitalized patients experience preventable harm and over 400,000 individuals per year die from these injuries. There is a gap in healthcare safety culture and the way health systems uses data (or think they…
Satisfied patients aren’t necessarily loyal ones. Patients are more likely to change providers than they’ve ever been. According to new research from NRC Health and The MetroHealth System in Cleveland, 80% of patients reported that they’d switch providers for ‘convenience…
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Get the latest research from Salesforce for Healthcare. We asked over 2,000 Americans to share their thoughts on connecting with payers, providers, and life science companies, both currently and in the future. Download this year’s “Connected Patient Report” to learn:…
Healthcare is an industry where lives are at stake every day, something that’s never far from providers’ minds. When major catastrophes, be they man-made or natural, occur, those patients and their care take on even greater importance, as does the…
Hospitals and health systems spent billions during the first wave of EMR innovation, but leaders now know EMRs aren’t the sole answer to developing and maintaining an efficient, effective value-based care delivery system. Forward-thinking healthcare leaders now see a more…
Discover how health organizations are using Microsoft Office 365 and Windows to maintain contact with patients through apps, devices, and a trusted cloud environment.The Patient Engagement solution ensures that your providers can share critical information in near-real time while reducing…
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Patient satisfaction is found at the intersection of patient expectation and provider accomplishment. With so much in our current work environment depending on patient satisfaction, it is crucial that providers gather patient feedback. But that feedback is useless unless it…
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