Picture a revenue cycle where work is standardized before automation is applied. Repeatable, bounded tasks are automated within defined guardrails. Exceptions route to the people qualified to handle them rather than through a chain of escalations. Accountability is built into the operating model rather than measured by technology activity alone. And progress is reported in the same operational and financial terms leadership already uses, so nobody has to translate automation activity into business outcomes.
This session details the path to that destination.
Navaneeth Nair and Stuart Newsome will explore how health systems can bring workflow orchestration, automation and specialized expertise together in a scalable, accountable operating model. The discussion will examine where point automation stalls, why standardization matters, and how leaders can draw the line between work suited to automation and work that requires specialist judgment.
Learnings include
- Why individual automation wins often fail to produce broader revenue cycle results
- How to classify work for bounded automation versus specialist review and exception handling
- How to bring standardization, technology, workforce and change management into one operating model
- Which operational and financial outcomes leaders should use to measure whether the model is working