For a 197-bed community hospital in the remote Four Corners region — the sole health system 180 miles from the nearest major city — surgical access is a community lifeline. But manual, Excel-based OR tracking created bottlenecks, operational blind spots and limited capacity, directly constraining patients’ access to surgical care.
In just 90 days, that changed. San Juan Regional Medical Center’s CIO and physician informatics executive will share how a deliberate IT-clinical partnership unlocked surgical access and delivered 2x ROI — reaching 88% user adoption in the same window.
This session gets past the technology to the working relationship that made results stick: at-the-elbow support, weekly problem-solving and a physician executive translating between technical capability and clinical reality.
You’ll learn:
- How a CIO-physician informatics partnership eliminated the silos that stall implementations
- Why at-the-elbow vendor support drove 88% adoption in 90 days
- How validating metrics against the EHR — with a physician champion — turned skepticism into engagement
- Why operational flexibility, like adjusting setup and cleanup time to match reality, built lasting trust