For San Juan Regional Medical Center, the sole regional health system for the remote Four Corners area and 180 miles from the nearest major medical center, surgical access is a community lifeline. Yet manual, Excel-based OR tracking created bottlenecks, operational blind spots and capacity limits that directly constrained patients’ access to surgical care.
In 90 days, that changed. The hospital’s CIO and physician informatics executive will share how a deliberate IT-clinical partnership unlocked surgical access, delivered 2x ROI and reached 88% user adoption in the same window.
This session gets past the technology to the working relationship that made the results stick: at-the-elbow support, weekly problem-solving and a physician executive translating between technical capability and clinical reality.
You’ll learn:
- How a CIO-physician informatics partnership eliminated the silos that stall implementations
- Why hands-on, at-the-elbow support drove 88% adoption in 90 days
- How validating metrics against the EHR, with a physician champion, turned skepticism into engagement
- Why operational flexibility, like adjusting turnaround time to match clinical reality, built lasting trust