Coordination of benefits (COB) denials are hard to spot and harder to resolve. Left unchecked, they delay reimbursement, leak revenue and leave patients caught between their provider and payer.
The fallout reaches patients quickly through confusing bills, collection activity and coverage questions no one seems able to answer.
This session breaks down how health systems can manage COB denials more effectively while protecting the patient financial experience. Revenue cycle experts will cover common and complex COB scenarios, key regulatory and billing considerations, and how to measure the downstream impact of unresolved COB.
You’ll learn:
- How unresolved COB affects revenue, call-center volume and patient trust
- Which metrics reveal the true cost, from reversed statements to bad-debt conversion
- How to handle overlooked cases like annual payer verification letters, dependents and dual-eligible patients
- How timely filing, 501(r) and state billing limits shape COB resolution