A patient who isn’t ready on the morning of surgery becomes a cancellation, a no-show or a case that starts late. By then, there are no easy choices left.
The cost shows up in places a cancellation report doesn’t track. Block time is already committed. Staff are already scheduled. The patient waits longer for a procedure. And the same pattern repeats after discharge, when questions that could have been answered in advance arrive as phone calls instead.
Quality care in an ASC starts long before the patient arrives. When patients are prepared, informed, engaged and pre-qualified, ASCs can reduce avoidable cancellations and no-shows, cut delays and field fewer discharge questions.
An orthopedic surgeon and a provider network development leader will discuss what coordinated preparation looks like before and after surgery.
Attendees will learn:
- Strategies for engaging patients ahead of the procedure
- How preparation and pre-qualification bear on cancellations and delays
- Ways to reinforce care plan adherence post-op
- What a more connected care experience changes for providers and patients