Getting a member into evidence-based care takes more than a name in the directory. It takes the right assessment, the right handoff and the right partner on the other end, especially for a condition like OCD, where the correct diagnosis is often missed for years. In this session, NovaOne and NOCD walk through how that actually works: how NovaOne’s digital front door and clinical assessments help members find the root of what they’re dealing with, whether that’s OCD, hoarding, TICs or something more, and connect them to the right care, at any age from five years up. NOCD will share what they’re seeing on their end, early outcomes data and a look at a bigger study the two teams are digging into together. We’ll also talk about the part that’s easy to overlook: building trust and awareness so members actually use the care that’s available to them.
Learning Objectives
By the end of this session, you’ll be able to:
• Learn what it actually takes to get a member from first signs of a challenge to evidence-based care, not just a referral.
• See how a digital front door and clinical assessments help route members to the right care, whether that’s OCD or a related condition like body-focused repetitive disorders, or hoarding disorder.
• Get a first look at early outcomes data (level of care, ED utilization) from the NovaOne-NOCD partnership, plus a preview of what’s coming next.
• Walk away with practical ways to build trust and boost engagement so members actually use the care available to them.