RCM in the AI era: Why technology alone won’t get DSOs to scale

Wednesday, September 30
12:00 PM - 1:00 PM CDT
  • Raju Siva

    Presenter

    Raju Siva

    Chief AI Officer

    Medusind

  • Adam FitzGerald

    Presenter

    Adam FitzGerald

    SVP, Dental & Strategic Initiatives

    Medusind

AI is actively reshaping the dental market, opening new ways to rethink how revenue cycle work is structured and delivered. But technology alone does not guarantee stronger RCM performance.

The greater opportunity for DSOs and dental groups is to pair AI-supported workflow intelligence with the right processes, operating discipline and performance measures — improving execution today while preparing for what comes next. Forward-looking DSOs are already deploying practical frameworks that combine AI-supported workflows with robust processes, standardized governance and expert human oversight.

This session covers how to assess current capabilities against future roadmaps and how to shape an RCM operation built for scalability and growth.

Attendees will:

  • Learn what questions to ask to address current RCM challenges while developing a future-ready technology and operational roadmap
  • Understand why robust systems, standardized processes and expert human oversight remain essential to superior performance
  • Identify the operational and financial indicators — collections, days in A/R, revenue leakage, cost-to-collect and visibility across locations — that should guide future planning and ongoing performance management