Behavioral health conditions affect roughly 30% of patients, and these patients remain among the costliest and most challenging to guide to appropriate care.
Tufts Medicine took that problem on directly. Working with a technology partner, the system stood up a tech-enabled care navigation program that identifies at-risk patients at pivotal care moments and connects them to the right level of care.
In this session, leaders behind the program walk through how it was built: the phased rollout strategy, the measurable outcomes it produced and the lessons learned along the way. Attendees will leave with a practical playbook for evaluating how to operationalize behavioral health navigation at scale.
Key learning points:
- How Tufts Medicine identified and prioritized its behavioral health population for care navigation
- How to leverage a phased approach to scaling tech-enabled care navigation, including key use cases
- Practical considerations for integrating care navigation with existing behavioral health staff and workflows
- How to do all of the above without disrupting care teams