Behavioral health conditions affect roughly 30% of patients, yet these patients remain among the costliest and most challenging to connect to appropriate care.
Tufts Medicine launched a tech-enabled navigation program that identifies at-risk patients at key moments and connects them with appropriate support without adding to already-strained care teams.
In this session, the leaders behind the program walk through they identified and prioritized their behavioral health population, the phased rollout that got it to scale, the outcomes they measured and what they’d tell a peer starting today.
Key learning points:
- A framework for identifying and prioritizing behavioral health patients for navigation
- Which use cases to sequence first when scaling a phased navigation program
- Practical strategies for integrating navigation into existing staff workflows without adding burden