Payers are getting smarter, staffing is tighter and denials keep climbing. Most dental groups feel the squeeze but few have found an operating model that actually holds up under pressure.
Destination Smiles built one. This session breaks down how the group runs its revenue cycle with AI agents and expert teams working in tandem — each handling the work it does best — to move claims faster without giving up oversight.
The conversation stays practical. Leaders will walk through what “”human in the loop”” really means in daily RCM workflows, how work routes between people and software, and how to keep escalation paths, exception handling and documentation standards audit-ready. You will also hear the questions every leader should ask an AI vendor before buying: service levels, compliance evidence and who owns the outcomes.
For dental groups weighing where AI fits in their revenue operations, this is a grounded look at what production-grade actually requires.
Learnings include:
• What a true human and agent operating model looks like in practice
• How dental groups reduce manual follow-up and compress time-to-cash without adding headcount
• How to keep AI-enabled workflows audit-ready and accountable
• The right questions to ask any AI RCM vendor before you buy