How to Balance Operational Innovation When the Stakes Are High? Lessons From the US and UK

Wednesday, November 18
3:00 PM - 4:00 PM CST
  • Aled Miles, OBE

    Presenter

    Aled Miles, OBE

    CEO

    Intellistack and the Welsh Government Envoy to the United States

  • Sarah Galyon

    Presenter

    Sarah Galyon

    Senior Industry Practice Director

    Intellistack

Healthcare has a peculiar talent for embracing operational innovation in principle while resisting the very changes required to achieve it. Too often, the fear of messing up (FOMU) wins out over the fear of missing out (FOMO), signaling that your organization starts mistaking risk avoidance for strategy. Does avoiding risk actually protect you from it?

In this session, we’ll explore real examples from healthcare organizations in the US and the UK, shared by Intellistack’s CEO who is also Wales’ Government Envoy to the US. We’ll discuss why accountability and empowerment, not technology alone, are fueling FOMU. If you don’t take risks at the right level and try new things, the broader healthcare industry will move on without you.

Insights include:

  • Why the people advocating for innovation and those resisting it are often sitting in the same meeting. Sometimes, they’re the same person
  • Real examples from US and UK healthcare organizations navigating this tension
  • How accountability and empowerment, not technology alone, are fueling FOMU
  • How the right technology, including a governed, integrated intelligence layer, can support overcoming FOMU