Near-miss reporting is a powerful tool for preventing patient harm. But it only works when employees feel safe speaking up.
Camden, N.J.-based Cooper Norcross Health set out to change that. By expanding access to safety data, stories and recognition, Cooper increased participation in its Good Catch program and shifted reporting from compliance to engagement. The result: a more than 50% increase in near-miss reporting and 11 medication errors caught before reaching patients.
Their leaders share how timely recognition, transparent storytelling and accessible communication can strengthen a speak-up culture and prevent patient harm.
You’ll learn:
- How to increase frontline participation in near-miss reporting
- Ways recognition and storytelling turn reporting into engagement
- How greater visibility into safety data helps identify risks before they reach patients