Generative AI has moved past the pilot stage. It is now a line item in the budget, and the first wave of contract renewals has arrived.
Many organizations still can’t say whether these tools meaningfully moved metrics for patients, clinicians or the health system. Too often, renewal decisions rest on vendor claims instead of an organization’s own data.
In this session, Sean Smith, vice president of virtual health at Ardent Health, joins an industry leader to walk through a 4-part evaluation framework. The framework covers adoption, burnout, financial return and vendor accountability.
Learnings include:
- How to measure actual daily tool use across clinical teams, beyond seat licenses and surface-level engagement logs
- Methods to track post-shift charting time and clinician retention as primary indicators of AI’s impact on burnout
- How to move from token-based cost metrics to measurable impact on the balance sheet
- How to set objective milestones vendors must hit to justify contract renewals