Patients book dinner reservations, travel and banking services in seconds. Then they call their doctor and wait on hold. Amid rising demand, workforce shortages and tighter margins, healthcare organizations continue to struggle with familiar frustrations: long hold times and missed appointments at the front end, confusing billing and delays at the back.
In this CEO fireside chat, two healthcare leaders, one running a growing GI practice, the other leading an AI technology company, discuss how to improve the patient journey from start to finish.
They’ll explore how AI is evolving from chatbots that answer questions to agents that complete tasks, why scheduling remains one of healthcare’s most challenging workflows and what implementation looks like in a working practice.
In this discussion, you’ll learn:
- Why scheduling shapes patient access, operational capacity, revenue and trust
- How agentic AI differs from traditional automation
- How AI can improve patient interactions across scheduling, billing and other workflows