At Seattle Children’s, approximately 94% of specialty referrals arrive by fax. That means staff process more than 10,000 referrals each month across 39 specialty clinics. Before a patient can be scheduled or seen, staff must review each referral, identify missing information, and place it into the right Epic workflow.
In this fireside chat, Seattle Children’s leaders will share how AI-assisted intake supports referral management and continuity of care. Learn how the health system routes referrals, supports authorization workflows involving more than 60 payers, and reduces the manual work between document arrival and patient care. The discussion will explore what EHR-ready information means for staff, scheduling, clinical capacity, and the patient experience.
Inside the discussion:
• The intake framework Seattle Children’s built around its Epic EHR
• How faxed referrals are routed across 39 specialty clinics
• How intake supports utilization review and authorization across more than 60 payers
• Adoption lessons for AI-assisted intake