From concept to impact: Standing up an office of well-being

Thursday, October 8
12:00 PM - 1:00 PM CDT
  • Jim Gilligan

    Presenter

    Jim Gilligan

    Group Vice President, Market Strategy & Growth

    American Medical Association

  • Eve Poczatek, MBA, SPHR

    Presenter

    Eve Poczatek, MBA, SPHR

    AVP, Wellness, Experience, Learning & Development

    Rush University System for Health

This webinar will examine how Rush transformed an initial commitment to addressing clinician burnout into a broader, enterprise-wide well-being strategy.

The discussion will highlight the structural evolution of the program, the critical role of executive leadership sponsorship, and the strategic advantages of embedding well-being within Human Resources. It will also showcase high-impact initiatives that reflect a responsive approach to employee needs in both the near and long term. Finally, the session will explore how Rush builds organizational trust, secures stakeholder alignment, and evaluates program impact over time.

Learning Objectives

  • Describe how Rush’s well-being program was established and how its structure evolved over time within the organization.
  • Identify key features of Rush’s well-being initiatives, including free unlimited therapy and the 24/7 pager support program.
  • Explain how employee needs and clinical insights can inform the design of new well-being services and programs.
  • Recognize strategies for building leadership and employee buy-in, increasing transparency, and measuring the impact of well-being efforts.