Patient access is often the first place health systems apply artificial intelligence. Scheduling, confirmations, cancellations and reschedules are high-volume, rules-heavy and chronically understaffed which is why voice agents and other automation tend to land here first.
But the gap between a working pilot and an enterprisewide capability is where programs stall. At scale, that automation has to hold across every appointment type, every provider rule, every after-hours call.
In this session, technology leaders from CaroMont Health and Atlantic Health System join industry executives from ElevenLabs to discuss where AI fits in patient access today, what it takes to move from pilot to production and how to prove the result.
The session will cover:
- How to identify which patient access workflows are strongest candidates for AI
- What it takes to build buy-in across clinical, IT, compliance and front-line teams
- How to define success metrics and acceptable performance before go-live
- What separates a long-term technology partner from a strong demo