A Tale of Two Truths: Why Revenue Cycle and Accounting See Payments Differently

Monday, November 9
11:00 AM - 12:00 PM CST
  • Marlys Green

    Presenter

    Marlys Green

    Director, Treasury Controller

    PDS Health

  • Thomas Smith

    Presenter

    Thomas Smith

    Director, RCM Automation & Analytics

    PDS Health

  • Debbie Potts

    Moderator:

    Debbie Potts

    VP, Healthcare Solutions Consultant

    Fifth Third & Big Data Healthcare

Your revenue cycle team and your accounting team look at the same payments every day — and often reach two different answers. One reconciles against claims and remittances. The other reconciles against the general ledger and the bank. Both are right, and that’s the issue.

Reconciliation was never designed as one shared process. Each team built its own version to fit its own priorities, and for years that worked. But as payment volume, payer complexity and system sprawl grow, those two versions drift further apart, and the manual work of tying them together stops scaling.

This live session brings both sides of that divide into one conversation. Two leaders from PDS Health walk through how their organization moved past a reconciliation model that had reached its limit and rebuilt one that serves revenue cycle and accounting at the same time.

You’ll learn:

  • Why reconciliation is not a single, universally defined process across revenue cycle and accounting
  • How to recognize when your current reconciliation model is no longer sustainable
  • How PDS Health reimagined reconciliation to support both teams at once
  • Practical next steps for building a more connected and scalable reconciliation process