Mr. Godfrey is a co-founder with Don Berwick of the National Demonstration Project for Quality Improvement in Healthcare, known today as the Institute for Healthcare Improvement. At the TeleTracking conference, Mr. Godfrey said hospitals can learn from industrial engineering and plan their workflow better as a way to maintain the quality of care and reduce the cost.
“This is a time of rapid change, and rapid change produces big winners and big losers,” Mr. Godfrey said. “What we’re really talking about is how do we manage the flow from the time the person comes into a hospital until the time the person goes out.”
Stressing that all hospitals will be asked to do more with less under current reform legislation, he urged healthcare decision-makers to determine the “work worth doing and have a vision of what you want to achieve.”
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