Having the recording of phone calls available allows you to review work done by your BPO, and you can examine any customer service complaints easily with this technology. You can validate a complaint by checking these records and make the necessary changes.
Read the report on hospital’s revenue.
More Coverage From National Patient Account Services:
4 Best Practices for Successful Hospital Management
5 Things Good BPOs Should Do for Hospitals
National Patient Account Services to Attend HFMA’s 2011 ANI: The Healthcare Finance Conference
