Editor’s Note: This article originally posted on CipherHealth’s website.
Telephonic Rounding on Patients and Families
After reviewing the five key principles of purposeful rounding, Romano discussed how the COVID-19 environment has precipitated a shift to telephonic rounding. Telephonic rounding helps patients who may be isolated feel that they are not alone and that their needs are getting met. It also helps family members who may not be allowed to visit to get updated daily on their loved one’s condition and even speak with them via virtual tools.
“While telephone rounding on patients and families started because of isolation protocols and limits to family visitations, we might want to consider it as part of a core strategy after these limitations go away, as it could help to cover more ground or utilize staff that might be working from a virtual office or from
home,” Romano said. “It might be a very effective way to strengthen rounding programs, and in some cases this additional approach may even outlast the time of COVID-19.” Click here to continue>>
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