Three takeaways from the report:
- Digital divide remains prevalent: Even if households have stable internet connections, not all patients are digitally literate. The report suggests that health plans should conduct universal screenings for patients who may need digital assistance.
- Telehealth needs to be more accessible to non-English speakers: The report highlights that telehealth access can be complicated for patients whose second language is English. This problem can be exacerbated as patients have to understand complicated medical terms.
- Awareness remains key: Lack of understanding of telehealth programs is a major driver of disparity. While there is not one answer, Massachusetts Association of Health Plans President and CEO Lora Pellegrini wants to address the issue by sharing more information with public officials.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
