Nearly 75% of Americans lack access to or have never used telehealth

Almost three quarters (74.3 percent) of U.S. residents say they either do not have access to or are unaware of telehealth options, according to a J.D. Power survey.

The report, which is a supplement to the full 2019 J.D. Power Telehealth Satisfaction Study that will be published in November, analyzes Americans' telehealth user experience and hurdles to adoption. J.D. Power is a consumer insights, advisory services and data analytics company.

Five report insights:

1. Almost 10 percent of survey respondents said they have used telehealth services before.

2. Telehealth usage is higher among females than males, at 10.4 percent and 8.7 percent respectively.

3. Patients ages 18 to 24 have used telehealth more than any other age group at 13.1 percent, followed by individuals ages 35 to 44 with 11.8 percent usage.

4. Nearly 40 percent of consumers said their health system or insurance provider does not offer telehealth services.

5. Almost half (48.7 percent) of respondents said they think the quality of care received through telehealth is lower than an in-person visit. Of the remaining respondents, 45.1 percent think the care quality is the same, and 6.2 percent believe telehealth presents higher quality of care.

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