MDLive launches AI 'health assistant' chatbot

MDLive, a Sunrise, Fla.-based telemedicine provider, launched Sophie, an artificial intelligence-powered health assistant chatbot, the company announced Nov. 29.

Sophie aims to streamline patient registration by creating a conversational signup process for each user. Conversations are tailored to each user based on information entered throughout the registration process. Sophie's ability to recognize commands and address users' needs will advance as it experiences more interactions, according to MDLive officials.

Officials said Sophie represents the first uses of a chatbot by a telemedicine platform.

"Virtual care is intended to be a convenient and appropriate alternative to an emergency room or urgent care visit, but oftentimes the registration process is so cumbersome that it removes the convenience factor," said Randy Parker, founder and chief business development officer of MDLive. "As technology continues to advance, and consumers demand more convenience associated with their care, healthcare must meet that demand."

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