8 reasons patients are resistant to telehealth

Only 36 percent of patients who have never had a telehealth appointment say they prefer face-to-face visits, according to research released Nov. 15 by GoodRx.

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During August and September, GoodRx surveyed 1,042 patients about their telehealth experiences. Among the patients who had never used telehealth, here are eight reasons they cited:

  1. No health issues that have required a telehealth visit: 62 percent
  2. Preference for face-to-face visits: 36 percent
  3. Lack of familiarity with telehealth: 25 percent
  4. Concerns about security and/or privacy: 9 percent
  5. Uncertainty about cost or too expensive: 9 percent
  6. Uncertainty or distrust of a virtual provider: 5 percent
  7. Lack of internet or connected devices: 2 percent
  8. Language and/or communication difficulties: 2 percent

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