1 in 3 patients would use a virtual assistant to guide care, Deloitte finds


Thirty-five percent of patients expressed interest in using a virtual assistant to direct them to the appropriate physician or nurse, according to a Deloitte report.

The Deloitte Center for Health Solutions surveyed 4,530 U.S. adults from February to March for its poll on trends in healthcare consumer engagement. The survey was designed to be representative of the U.S. population in terms of age, gender, race, ethnicity, income, geography and insurance source.

Here are three digital health services, ranked by respondents' interest:

1. Virtual assistant that identifies symptoms and directs them to a physician or nurse: 35 percent

2. Health coach who offers 24/7 texting to support health, nutrition and exercise management: 31 percent

3. App that uses voice recognition software to identify issues such as depression or anxiety from changes in the tone of one's voice: 29 percent

To download Deloitte's report, click here.

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