Strategy

Personalizing customer service encounters with intelligence and technology is common in industries like financial services and automotive.

Twelve years into offering direct-to-employer products, Cleveland Clinic is adding two specialties to its centers of excellence: musculoskeletal and bariatric care.

HHS will distribute $155 million for primary care or dental teaching health centers.

Advanced technology driven by artificial intelligence (AI) can drive meaningful improvements in healthcare delivery, but it must be used in concert with an empathetic human touch to deliver a personalized and attuned healthcare experience.

Here’s How Hospitals Can Fix That

Representatives from Renton, Wash.-based Providence, New York-based Mount Sinai and Oakland, Calif.-based Kaiser Permanente were among the 61 organizations present June 30 at the White House where they pledged to join President Joe Biden's decarbonization initiative, according to a press…

The Association for Community Affiliated Plans has launched the Center for Social Determinants of Health Innovation, according to a June 30 press release. 

The Organ Procurement and Transportation Network has voted for transplant hospitals to remove race from their calculations of kidney function, the group said in a June 28 news release. 

Officials at all U.S. hospitals should be looking deep into their unique positions, paying attention to their financial situations, mix of patients and distinct geographies when assessing how the end of the public health emergency, whenever that may be, finally…

Ambulatory surgery centers help drive down healthcare costs, but to stay viable, ASCs must work hard to protect their revenue. Wasting minutes, failing to understand rates and payer mix and having compliance oversights can be costly.