Webinars & Whitepapers

Revenue cycle problems do not always come from one major failure. More often, payment is delayed by smaller operational breakdowns scattered across billing workflows, team handoffs, account follow-up and reporting. These issues can quietly increase accounts receivable while every individual…

Payment integrity has long been constrained by audit capacity and review quality. When teams only audit what they’re staffed to handle and consistency varies widely across reviewers, it’s difficult to measure true hit rates or maintain quality at scale. AI…

Healthcare consumers no longer benchmark their experiences against other hospitals. They benchmark them against every digital experience they have — banking, retail, travel, entertainment — and they expect the same convenience, transparency, personalization and seamless communication from their care. Most…

Hospitals lose millions of dollars each year to decisions made before a patient is ever discharged. The most consequential is often the first: whether to classify a patient as observation or inpatient — a single choice that can alter reimbursement…

Pressure injuries remain one of the most common and most preventable forms of patient harm — and CMS is about to measure them far more closely. The CMS Hospital Harm: Pressure Injury (HH-PI) electronic clinical quality measure (eCQM) introduces reporting…

Behavioral health utilization rose 62.6 percent between 2018 and 2024 and the national mental health workforce is on pace to fall nearly 100,000 full-time counselors short of demand by 2038.  Emergency departments are absorbing much of that strain: hospitals reporting…

Workforce shortages, rising quality expectations and a Gen Z nursing workforce that often moves on within 30 months have exposed the limits of traditional skills-based assessment. Confirming that a task was completed no longer tells leaders whether a nurse can…