Ms. Eubanks leads product strategy and execution across PointClickCare’s post-acute, acute care and payer ecosystems, overseeing the intelligence layer and workflows that connect skilled nursing facilities, pharmacies, practitioners, hospitals and payers. Ms. Eubanks spearheaded the launch of “Discharge Intel” at the Healthcare Information and Management Systems Society 2026 event, providing “in-the-moment” insights that enable care teams to reduce avoidable costs and improve patient outcomes at the critical discharge transition. Under her strategic direction, “ED Optimization,” powered by the “Reason for Transfer” AI model, gives frontline emergency department staff instant visibility into why patients were transferred from skilled nursing facilities, along with comprehensive clinical data and current medication lists, improving triage decisions and reducing duplicative testing. She also led the Massachusetts behavioral health treatment and referral platform co-development and orchestrated the complex post-acquisition technology consolidation between PointClickCare and Audacious Inquiry, migrating eight state markets and upgrading experiences for more than 1,000 customers. PointClickCare was named “Best in KLAS” in skilled nursing facilities/long-term care for the seventh consecutive year in 2026.
