Ms. Wilkins oversees the strategic and day-to-day operations of clinical documentation integrity, health information management, patient access, revenue integrity and patient financial services across Sinai Chicago’s hospitals and physician clinics, evaluating and refining financial processes to improve charges, reimbursement and cash flow. Ms. Wilkins brings more than 20 years of experience as a cross-functional healthcare business operations expert, with extensive leadership across academic medical centers, urgent care centers and multi-physician specialty groups spanning clinical, financial and IT engagements. Over the course of her career, she has led multiple performance improvement and financial transformation projects, partnering with public and community hospital leadership to implement process changes that drive sustainable financial results and improved patient experience across key areas including revenue cycle enhancement, patient access, health information management and coding, denials management and compliance training. Ms. Wilkins is also an accomplished author, having written standard operating practices for healthcare institutions across 20 states and internationally.
