Ms. Dragert joined Surescripts in 2010, starting as a senior business analyst, transitioned to various product manager roles, and finally climbed the ranks to become chief product officer. In her current role as COO, she oversees product innovation, network technology and operations, security and AI, ensuring Surescripts’ product, technology and execution work together to deliver reliable, scalable solutions for the healthcare ecosystem. As COO, she is deeply focused on aligning teams, platforms and processes to support long-term growth, resilience and customer value. With her dual role as COO of Surescripts and president of Surescripts Health Information Network, a designated Qualified Health Information Network under Trusted Exchange Framework and Common Agreement, she is one of the few people on any healthcare stage who can speak about interoperability not as an aspiration but as a trusted network that operates as the backbone of U.S. healthcare data exchange, which she has helped build. She has had a hand in the 30.5 billion exchanges of health intelligence that Surescripts supported in 2025, a 12.3% increase from 2024, that connects 2.32 million healthcare professionals and provider organizations, and virtually every insured American.
