Ms. Cogan leads all teams responsible for the client experience at WebPT’s growing network of rehab therapy clinics, beginning with initial partnership exploration and spanning through sales, implementation, client success and support. Since she stepped into the role, WebPT has reported customer satisfaction scores above 90%, a Net Promoter Score increase of more than 40 points in the past year, and improvements in sales growth, retention, support response and resolution times. WebPT was recognized with a gold Best in Biz Award for “Support Department of the Year” in 2025. Prior to WebPT, as COO at Aspirion, Ms. Cogan scaled operations to support business growth of 78% while improving employee retention by more than 100%. Prior, at SPH Analytics, revenue grew by 3x under her leadership and client retention climbed well above 90%. She was part of the leadership team through SPH Analytic’s sale to Press Ganey, then led a $135 million payer business unit following the acquisition. WebPT was named the market leader for outpatient rehab therapy in the “Best in KLAS” report for 2024.
