Recently promoted to associate vice president of technology within Humana Technology, Ms. Pandey now leads an end user technology team that serves more than 4 million military members and their families, bringing the AI and digital transformation expertise she developed leading care delivery technology for Humana’s primary care organization across CenterWell’s 400-plus clinics, serving more than 500,000 patients. Ms. Pandey executed generative AI-powered telephonic call summarization between nurses and patients and automated the summarization of discharge documents, delivering 15-30% productivity gains and meaningful administrative burden reduction for doctors and nurses nationwide. Her team also built a proprietary prior authorization and referral system that replaced a vendor solution, contributing $8 million in annual savings. She also led the implementation of Humana’s first public cloud presence for Humana’s website, serving more than 15 million members, and oversaw a complex EHR transformation to Athena for care management capabilities across CenterWell’s national clinic network. Ms. Pandey served on Humana’s Women in Technology advisory board and is chief strategy officer of priSHE.
