Ms. Fitzgerald embeds product thinking, governance and innovation infrastructure directly into clinical practice at Mayo Clinic’s department of nursing, designing and implementing a product-centric operating model across six dimensions of maturity that align technology initiatives with clinical strategy, measurable outcomes and frontline needs. Ms. Fitzgerald architected and launched a scaled agile-based quarterly planning process that boosted resource allocation to strategic priorities by 39% in year one and accelerated cycle time delivery by three months. She designed and operationalized “Nursing Innovation Connect,” creating a structured pathway for clinician-led innovation that surfaced three patent-pending concepts and six know-how agreements with market potential. A smartphone platform revitalization she led resulted in 88% adoption among 12,000 clinicians, $1.3 million in annual savings and an improvement of 24 minutes per shift in care efficiency, and she introduced a mobile-first Epic MyChart experience that eliminated costly tablets, expanded education content 11x and reduced nursing time by 15 minutes per day.
