Ms. Chaffee leads a team of more than 600 professionals across client management, professional services and managed services at NextGen Healthcare, responsible for the end-to-end client experience for a large portfolio of healthcare organizations. Since joining NextGen in 2022, Ms. Chaffee has driven a 40-point increase in Net Promoter Scores, improved renewal rates, reduced implementation timelines by half, reduced issue resolution times by 50% and transformed professional services from double-digit negative margins to sustained profitability via a deliberate shift to proactive client engagement, standardized delivery methodology and AI-enabled support capabilities. Client outcomes include reducing administrative burden by up to two hours per day, increasing patient throughput and increasing monthly charges by 43%. She serves on the Xavier University Health Services Administration advisory board and as a JOCO United board member. NextGen earned Black Book Research’s top project management solution recognition for nine consecutive years and was named to Newsweek‘s “Most Trustworthy Companies in America” in 2025.
