Ms. O’Brien leads enterprisewide IT strategy, operations and governance for large, multi-site behavioral healthcare organizations, overseeing infrastructure, applications, data and analytics, cybersecurity, telecommunications and vendor management while ensuring compliance across complex behavioral health environments governed by heightened data privacy requirements. One of Ms. O’Brien’s most impactful accomplishments was leading the consolidation of disparate systems into a unified human resources information system that improved data accuracy, streamlined onboarding and internal mobility, and provided leaders with better workforce insights, thus supporting staff retention in a highly competitive labor market. She is recognized for building trust-based bridges between IT and operations, and for maximizing the value of existing platforms through thoughtful contract negotiations and vendor alignment, consistently delivering significant cost savings without sacrificing quality or security. She serves on the board of directors for Massachusetts State Court Appointed Special Advocates for Children and as a mentor for the Massachusetts Electronic Health Institute.
