At Sound Physicians, Ms. McCluskey manages vendor relationships, product and vendor evaluations, and the development of telemedicine service lines like tele-hospitalists, tele-skilled nursing facilities, tele-home health and nurse practitioner support models. Her most significant accomplishment came in 2025 when the company’s EHR vendor abruptly announced it was exiting the market, and she worked collaboratively with internal teams to design a robust request for proposal for replacement. Rather than accepting an out-of-the-box solution, Ms. McCluskey worked with the winning vendor to customize its platform for the organization’s unique telemedicine and remote consulting workflows, adding application programming interfaces for clinician-to-clinician encounters, Slack-like messaging, and state licensing rules baked into the workflow alongside Sound Physicians’ own provider matching algorithms. She then successfully launched the new platform in less than nine months, resulting in improved physician satisfaction and treat-in-place rates.
